Terms & Conditions

Agreement Acceptance

By accessing or using Speed Broad's website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

Service Description

Speed Broad provides independent third-party guidance and support for internet and cable-related concerns. Our services are advisory and educational in nature. We are NOT an internet service provider, cable operator, or telecommunications company.

Scope of Services

Our services may include:

• Troubleshooting guidance for connectivity failures
• Support interpreting error messages and diagnostic codes
• Equipment setup and configuration direction
• WiFi performance improvement advice
• Provider plan comparison and research
• Billing comprehension and review guidance

Service Limitations

Users acknowledge and accept that Speed Broad:

• Cannot access, modify, or control your service provider accounts
• Cannot guarantee resolution of any specific issue
• Cannot dispatch field technicians or on-site personnel
• Cannot activate, deactivate, or change provider services
• Cannot process payments or issue credits with providers
• Cannot override provider policies or procedures

Payment Terms

Speed Broad is a paid service. All applicable charges will be clearly communicated before service begins. By proceeding with paid services, you authorize the agreed-upon payment. Payment is expected at the time of service unless other arrangements are made.

For our refund provisions, please consult our Refund Policy.

User Responsibilities

When engaging with Speed Broad, you agree to:

• Provide accurate and truthful information about your issue
• Use our services for lawful purposes exclusively
• Follow safety instructions when working with equipment
• Not misrepresent our relationship with service providers
• Not attempt to exploit or reverse-engineer our services

Intellectual Property

All content on the Speed Broad website — including text, graphics, logos, icons, and software — is our property or that of our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

Limitation of Liability

To the fullest extent permitted by law, Speed Broad shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability for any claim shall not exceed the amount paid by you for the specific service in question.

Indemnification

You agree to indemnify and hold harmless Speed Broad, its officers, employees, and agents from any claims, losses, damages, or expenses arising from your use of our services or your violation of these terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the applicable state jurisdiction, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising from these Terms or your use of our services shall first be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules.

Modifications

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Your continued use of our services following any changes constitutes acceptance of the revised terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact

For questions about these Terms and Conditions:

• Phone: (888) 449-3781
• Email: legal@speedbroad.com

Effective Date: March 7, 2026