Disclaimer

Independence Declaration

Speed Broad functions as a fully independent technical support and guidance platform. We are NOT part of, endorsed by, sponsored by, or connected to any internet service provider, cable television operator, or telecommunications firm.

We are not agents, representatives, or affiliates of any service provider, including but not limited to:

• Comcast/Xfinity
• AT&T
• Verizon/Fios
• Spectrum/Charter
• Cox Communications
• CenturyLink/Lumen
• Frontier Communications
• Optimum/Altice
• Mediacom
• T-Mobile Home Internet
• Windstream
• EarthLink
• Google Fiber
• Any other local, regional, or national provider

Nature of Services

Speed Broad provides independent guidance and support for internet and cable-related concerns. Our services include but are not limited to:

• Troubleshooting guidance for connectivity failures
• Interpreting error codes and diagnostic alerts
• Equipment setup and configuration direction
• WiFi performance improvement advice
• Service plan comparison and research assistance
• Billing comprehension and review support

Limitations of Service

What We Cannot Do

• Access, modify, or manage your service provider accounts
• Process payments, issue refunds, or make billing changes with providers
• Authorize, initiate, or schedule service calls or technician visits
• Activate, deactivate, or change service plans with providers
• Guarantee resolution of all technical problems
• Override provider policies or make exceptions on their behalf

Service Boundaries

Our support is advisory in nature. While we endeavor to deliver accurate and practical guidance, we cannot guarantee particular results, as many connectivity issues involve factors outside our control, including provider infrastructure, regional outages, and hardware failures.

Fee Disclosure

Speed Broad is a paid service. Charges apply for our support and guidance services. All fees will be clearly disclosed before any paid engagement begins. Our pricing structure reflects the value of independent, specialist support — separate from any charges your service provider may impose.

Engaging with Speed Broad does not replace or substitute for your existing service provider's support options. You may always contact your provider directly at no cost through their published support channels.

Accuracy Notice

While we make every reasonable effort to provide accurate, current, and useful guidance, we make no representations or warranties regarding the completeness, reliability, or suitability of the information offered. Any reliance you place on our guidance is at your own discretion.

Emergency Services

Speed Broad is NOT an emergency service. For life-threatening situations, please call 911 or your local emergency number. We do not provide emergency communications services.

Trademarks

All company names, brand names, trademarks, and logos mentioned on this website are the property of their respective owners. Reference to any specific provider, product, or service does not imply endorsement, affiliation, or sponsorship.

Liability Limitation

Speed Broad shall not be held liable for any damages — direct, indirect, incidental, special, or consequential — arising from the use of our services. This includes, without limitation, damages resulting from loss of data, loss of service, or failure to fix technical issues.

Our total financial liability under any circumstance is limited to the amount you pay for the specific service session in question.

Contact Information

If you have questions or concerns about this disclaimer, please contact us:

• Phone: (888) 449-3781
• Email: legal@speedbroad.com

Last Updated: March 7, 2026