Privacy Policy

Introduction

Speed Broad ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our services, you agree to the collection and use of data as described in this policy.

Information We Collect

Information You Provide

• Contact Details: Name, email address, phone number, and mailing address
• Service Information: Details about your connectivity issues, equipment, and service providers
• Communication Records: Records of our interactions including call logs and support notes
• Payment Information: Billing details processed through secure, third-party payment systems

Information Collected Automatically

• Device Data: Browser type, operating system, and device identifiers
• Usage Data: Pages accessed, duration of visits, and navigation paths
• Network Data: IP address and general geographic region
• Cookies: Small data files stored on your device for site functionality

How We Use Your Information

• To deliver and enhance our support services
• To respond to your inquiries and requests
• To process transactions and billing
• To send service-related updates and notifications
• To improve website functionality and user experience
• To comply with legal obligations
• To detect and prevent fraud or abuse

Information Sharing

We do not sell, rent, or trade your personal information. We may share your data only in these circumstances:

• Service Providers: Third-party vendors who help us deliver our services (e.g., payment processors, hosting providers), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety/Security: To protect the rights, property, or safety of Speed Broad, our users, or the public
• With Your Consent: When you have expressly authorized us to share your information

Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security monitoring. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Request portability of your data
• Object to certain processing activities

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal data we collect and how it's used, the right to request deletion, and the right to non-discrimination for exercising your rights.

Cookies Policy

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website features.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will promptly delete it.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: (888) 449-3781
• Email: legal@speedbroad.com

Effective Date: March 7, 2026