Refund Policy

Our Satisfaction Promise

At Speed Broad, we are committed to delivering valuable, high-quality independent support. We understand that satisfaction is paramount and have established this refund policy to ensure transparency in our dealings.

When Refunds Apply

You may be eligible for a refund under the following circumstances:

• Service Not Delivered: If you were charged for a service that was not provided or started
• Technical Failure: If a technical problem on our end prevented support delivery
• Billing Error: If you were charged incorrectly or experienced a duplicate charge
• Dissatisfaction: If the service provided significantly fell short of the agreed scope

When Refunds Do Not Apply

Refunds are generally not available in these situations:

• Services that have been fully delivered as described
• Issues outside our control (provider-side outages, hardware failures, etc.)
• Requests made more than 30 days after the service date
• Users who provided inaccurate or misleading information about their issue
• Dissatisfaction with our inability to perform functions outside our scope (e.g., direct account modifications)

How to Request a Refund

To initiate a refund request, please contact us through one of these methods:

1. Phone: Call (888) 449-3781 and request the billing department
2. Email: Send details to support@speedbroad.com with subject "Refund Request"

Please include in your refund request:

• Your full name and contact information
• Date and time of the service
• Description of why you're requesting a refund
• Any relevant transaction numbers or reference codes

Review Timeline

Refund requests are typically processed within 5-10 business days. We'll notify you of the outcome via your preferred contact method. Approved refunds are issued to the original payment method within 7-14 business days after approval.

Partial Refunds

In some cases, a partial refund may be offered when a portion of the service was delivered successfully but the remaining scope was not completed as agreed.

Dispute Resolution

If you disagree with a refund decision, please contact our management team for further review. We are committed to resolving all concerns equitably and promptly.

Policy Updates

Speed Broad reserves the right to update this refund policy at any time. Changes take effect immediately upon posting. The most current version will always be available on this page.

Contact

For questions about this Refund Policy:

• Phone: (888) 449-3781
• Email: support@speedbroad.com

Effective Date: March 7, 2026